The next step is to clear Origin's cache, and if that doesn't work, uninstall and reinstall Origin entirely. No one here can see your account details, much less change This happens occasionally, for no apparent reason, and sometimes the only thing necessary to fix it is to restart your computer a couple of times. (EA has also been known to accidentally block legitimate codes on occasion.) Whatever the case, the only way to sort this out is to contact EA customer support and have someone on that end look at your account. For a little over a year, EA has been systematically deactivating packs tied to codes that were originally stolen or otherwise fraudulently obtained, even though the players usually had no idea there was anything wrong with the codes. This would not affect your installed games.īut if you bought codes for your missing packs through an unauthorized third-party seller, it's also possible that these packs were blocked in your account.
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